Terms and Conditions

1. Introduction

Welcome to Glow & Grace Beauty Studio ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website located at your-domain.com (the "Website") and our beauty services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. Definitions

• "Client" or "You" refers to any individual or entity accessing or using our Services.
• "Services" includes all beauty treatments, consultations, products, and related services offered by Glow & Grace Beauty Studio.
• "Appointment" refers to any scheduled service booking made through our Website or other channels.
• "Content" means text, images, videos, and other materials available on our Website.

3. Acceptance of Terms

By using our Services, you represent that:

• You are at least 18 years of age or have parental/guardian consent
• You have the legal capacity to enter into binding contracts
• You will provide accurate and complete information
• You will comply with all applicable laws and regulations
• You have read and understood our Privacy Policy

4. Services and Bookings

4.1 Service Descriptions

We strive to provide accurate descriptions of our Services. However, we reserve the right to modify service offerings, pricing, and availability without prior notice.

4.2 Appointment Booking

Appointments can be made through our Website, phone, or in person. All bookings are subject to availability and confirmation by our staff.

4.3 Cancellation and Rescheduling

• Clients must provide at least 24 hours' notice for cancellations or rescheduling
• Late cancellations (less than 24 hours) may incur a 50% service fee
• No-shows will be charged the full service amount
• We reserve the right to cancel appointments due to unforeseen circumstances

4.4 Late Arrivals

Clients arriving more than 15 minutes late may need to reschedule or receive shortened services without price adjustment.

5. Payment Terms

5.1 Pricing

All prices are listed in Croatian Kuna (HRK) or Euro (EUR) and are subject to change without notice. Current pricing is available on our Website and at our studio.

5.2 Payment Methods

We accept cash, credit cards, debit cards, and other payment methods as indicated at the time of service.

5.3 Payment Requirements

• Payment is due at the time of service unless otherwise arranged
• Deposits may be required for certain services or packages
• Outstanding balances must be paid before booking additional appointments

5.4 Refunds

Refunds are considered on a case-by-case basis. Service dissatisfaction should be reported immediately to allow us to address concerns.

6. User Responsibilities

6.1 Health and Safety Information

You must disclose all relevant health conditions, allergies, medications, and skin sensitivities that may affect our Services. Failure to disclose may result in adverse reactions for which we are not liable.

6.2 Following Instructions

You agree to follow all pre-service and post-service care instructions provided by our staff to ensure optimal results and safety.

6.3 Respectful Conduct

You agree to treat our staff, premises, and other clients with respect. We reserve the right to refuse service to anyone engaging in inappropriate behavior.

7. Prohibited Uses

You may not use our Website or Services to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit harmful code, viruses, or malicious software
• Engage in fraudulent activities or misrepresentation
• Harass, abuse, or harm others
• Scrape, copy, or unauthorized use of Website content
• Interfere with Website functionality or security
• Impersonate others or provide false information
• Attempt unauthorized access to our systems

8. Intellectual Property Rights

8.1 Ownership

All Content, trademarks, logos, service marks, and intellectual property on our Website are owned by or licensed to Glow & Grace Beauty Studio and are protected by Croatian and international copyright laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Website for personal, non-commercial purposes only.

8.3 Restrictions

You may not reproduce, distribute, modify, create derivative works, publicly display, or exploit any Content without our express written permission.

8.4 User-Generated Content

By submitting reviews, photos, or other content, you grant us a worldwide, royalty-free license to use, reproduce, and display such content for promotional purposes.

9. Disclaimer of Warranties

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties regarding accuracy, reliability, or availability
• Warranties that Services will be uninterrupted or error-free
• Warranties regarding specific results or outcomes

Individual results may vary. We do not guarantee specific outcomes from our beauty treatments.

10. Limitation of Liability

10.1 General Limitations

To the fullest extent permitted by Croatian law, Glow & Grace Beauty Studio shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Personal injury or property damage arising from Service use
• Allergic reactions when health information was not properly disclosed
• Results not meeting subjective expectations
• Third-party actions or content

10.2 Maximum Liability

Our total liability shall not exceed the amount paid for the specific Service giving rise to the claim.

10.3 Exceptions

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under Croatian law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Glow & Grace Beauty Studio, its owners, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your violation of these Terms
• Your use of our Services
• Your violation of any rights of third parties
• False or incomplete information provided by you

12. Privacy and Data Protection

We are committed to protecting your privacy in accordance with Croatian data protection laws and GDPR. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.

13. Termination

13.1 By You

You may discontinue using our Services at any time, subject to cancellation policies for scheduled appointments.

13.2 By Us

We reserve the right to suspend or terminate your access to our Services immediately, without notice, for:

• Violation of these Terms
• Fraudulent or illegal activities
• Inappropriate behavior toward staff or clients
• Non-payment or repeated late cancellations
• Any reason at our sole discretion

13.3 Effect of Termination

Upon termination, your right to use our Services ceases immediately. Provisions regarding intellectual property, disclaimers, limitations of liability, and indemnification survive termination.

14. Third-Party Links and Services

Our Website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of third-party sites. Your use of third-party services is at your own risk.

15. Governing Law and Jurisdiction

15.1 Applicable Law

These Terms are governed by and construed in accordance with the laws of the Republic of Croatia, without regard to its conflict of law provisions.

15.2 Jurisdiction

Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts in Croatia.

15.3 Language

These Terms are provided in English. In case of any discrepancy between language versions, the Croatian version shall prevail to the extent permitted by law.

16. Dispute Resolution

16.1 Informal Resolution

In the event of any dispute, controversy, or claim, we encourage you to first contact us to seek an informal resolution.

16.2 Mediation

If informal resolution is unsuccessful, parties agree to attempt mediation before pursuing litigation.

16.3 Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under Croatian law, including the right to pursue complaints through consumer protection agencies.

17. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our Website. Your continued use of our Services after modifications constitutes acceptance of the updated Terms. We will indicate the "Last Updated" date at the top of this page.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Glow & Grace Beauty Studio regarding the use of our Services and supersede all prior agreements and understandings.

20. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

21. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or technical failures.

22. Contact Information

If you have any questions, concerns, or complaints regarding these Terms, please contact us: